INTHEBLACK – 9 essentials of executive coaching

Dr Hilary Armstrong is an executive coach and coach supervisor with Sydney coaching practice WhyteCo. She wrote the curriculum for, and led the delivery of, IECL’s accredited coaching program for 10 years and has witnessed the industry’s escalation.

“In the late 1990s, when coaching was just starting, it tended to be used for remedial purposes,” she says. “Then around 2010, when uptake by organisations really increased, it was commonly used to increase performance and productivity. Today, there is more of a focus on developing potential.”

Business Ethics:- Navigating the line between good conduct and misconduct 

PricewaterhouseCoopers, Darling Park, Tower 2, Level 10, 201 Sussex Street, Sydney

Mon 16 February 2015 | 4.00pm Presentation 

Recent events, particularly in the financial advice industry, have brought the topics of ethical behaviour and conduct into sharp focus in Australia. Establishing and embedding a culture in which employees conduct themselves in the ‘right’ way, doing the ‘right’ thing at the ‘right’ time, regardless of circumstance, is critical to an organisation’s ability to conduct itself in a manner that is commensurate with its regulatory obligations, the expectations of its stakeholders, including its customers, and its corporate vision.

In this session we will hear from Hilary Armstrong from the St James Centre on individual ethics and how organisational cultures shape employees’ interpretation of the boundaries between good and bad conduct. This short presentation will be followed by a panel discussion in which panelists will share their views and practical experiences on the way in which a range of organisational processes and practices (such as, product design and approval processes, origination and sales processes, governance, and performance reward and consequence management) influence the behaviours and conduct of employees, shape the organisation’s culture and determine the exposure to the risk of misconduct.

Speakers: Dr. Hilary Armstrong MCC, Head of the Practice, St James Ethics Centre; 

Wellbeing Australia 2013  – Review of Book Chapter in Roffey S (ed) Positive Relationships: Evidence Based Practice across the World

“We all have relationships – with our partners, children, parents, friends, colleagues and many others. And, according to the authors of Positive Relationships: Evidence Based Practice across the World – several of whom are associated with Wellbeing Australia, the quality of these relationships is critically important for our overall wellbeing.  This may seem obvious but many people struggle in their relationships – perhaps at work or in families – or behave in ways that do not take account of other people – or make quick judgments based on stereotypes”.  

herBusiness program 

Welcome to the herBusiness program, where we interview inspiring businesswomen and entrepreneurs.

In this episode, we interview Dr Hilary Armstrong, Director of Education at The Institute of Executive Coaching

Listen to this herBusiness interview with Dr. Hilary Armstrong to learn:

  • Whether we have lost the ability to engage in meaninful (and therefore effective) conversations
  • How women and men differ in conversation styles
  • How we can create a culture of effective workplace conversations
  • The key applications for good conversations
  • What results leaders can expect from focusing on improving these skills
  • Tips for having more effective conversations



By HR Report on 13 December, 2012

Australians need to shift approaches to leadership and focus on “connected intelligence” (CI) to cope with social media and the “democratisation of knowledge”, an Institute of Executive Coaching and Leadership (IECL) white paper said.

From Sydney Morning Herald Business Daily 2011

Article on the importance of Social Intelligence in Leadership

From hrdaily 2009

Leadership development has for too long been focused on individual leaders, ignoring the impact of context and networks 

On Collaborative Leadership:



Dr Hilary Armstrong describes her outlook and philosophy on executive coach training when Director of Education at the IECL..

Changeworks specialises in improving organisational culture and productivity.

We help you collaborate, transform and excel.

The end of learning is action rather than knowledge
(Peter Honey).
Who we are

Welcome to Changeworks, a small consultancy with a big impact. We work with individual leaders, teams and whole systems to create organisational cultures that are highly effective and highly ethical.

Organisations are fundamentally social and communal and, in an era of hyper-connectivity, their boundaries are more permeable, their practices more visible and their reputations more fragile. New approaches to culture and leadership are required. Traditional command/control leadership styles may achieve short term gains but they rarely address long-term reputation. Each task, each job, every project needs a conversation. Results happen through collaboration. Over time we grow an informal network of trusted relationships. We learn who is approachable, who we can talk to, who to go through and even who to go around, to get our work done. It is this flow of experience, knowledge sharing and trust across the informal network that determines our flourishing and the organisation's productivity. Yet informal networks are not always working for good. Establishing the fine line between collaboration and collusion is an important issue in our hyper-connected era.

01 |  Collaboration by Design

01 | Collaboration by Design

WHAT WE DO Service solutions that are bold, innovative and effective. 01 |  Collaboration by Design       WHAT IT IS  “Changing cultures one conversation at a time” Think of a day at work when you wanted to get something done and you didn’t … Read more >>

The Team

The Team

ABOUT US Coming together is a beginning. Keeping together is progress. Working together is success. Dr Hilary Armstrong Hilary is a Director of Changeworks and a thought leader in collaborative leadership, cultural change, coaching and applied ethics.  She is a Master Certified Coach (MCC) with the International Coach Federation and an … Read more >>

02 |  One to one Coaching

02 | One to one Coaching

WHAT WE DO Service solutions that are bold, innovative and effective. 02 |  One to one Coaching WHAT IT IS Organisational Coaching is a well-researched action learning process for bringing about constructive and lasting change for individuals and groups. It involves a series of one-to-one conversations designed to assist individuals and groups … Read more >>

03 |  Leadership Programs

03 | Leadership Programs

WHAT WE DO A collection of service solutions that are bold, innovative and edgy. 03 |  Collaborative Leadership Programs Having spent some time looking at the new context and defining a new form of leadership, it is time to state the obvious; the real issue today is not how leadership … Read more >>

04 | Strategy Facilitation

04 | Strategy Facilitation

WHAT WE DO A collection of service solutions that are bold, innovative and edgy. 04 |  Strategy Facilitation Strategic thinking is defined as the longer term, big picture view of the organisation and WHAT its purpose is. The purpose is outlined in the broad aim (or vision) and it accompanying objectives. … Read more >>

05 |  Wise Decision Making: building healthy risk cultures

05 | Wise Decision Making: building healthy risk cultures

WHAT WE DO A collection of service solutions that are bold, innovative and edgy. 05 | Wise Decision Making: building speak-up cultures with wise decision making   Key Concepts: Recent actions in the global markets arena has led to stricter controls, oversight and legal action by regulators, Regulators agree that organisational culture … Read more >>

06 |  Coaching Supervision & Mentor Coaching

06 | Coaching Supervision & Mentor Coaching

WHAT WE DO A collection of service solutions that are bold, innovative and edgy. 06 |  Mentor Coaching and Coaching Supervision What supervision is Supervision is a systematic process for the ongoing professional development of an organisational coach. In it, issues arising from coaching practice are explored. Supervision builds on … Read more >>

07 |  Mediating Conversations

07 | Mediating Conversations

WHAT WE DO A collection of service solutions that are bold, innovative and edgy. 07 |  Mediating Conversations "Every uttered word makes and impression and causes a reaction. Leaders who understand and respect the power of words produce far reaching benefit with minimal stress and time" Mike Connolly In part, … Read more >>

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